Cancel/ Change Order

Cancel/Change Order Policy – WegottShirt

Last Updated: November 2025

This Cancel/Change Order Policy (“Policy”) explains how customers may request changes or cancellations to orders placed through wegottshirt.com (“WegottShirt,” “we,” “us,” or “our”).
Our goal is to support you with a clear, predictable process while ensuring that all orders are fulfilled accurately and on time.

This Policy works in full alignment with our Shipping Policy (handling time: 0–1 days, transit time: 2–5 days) and our Return & Refund Policy (30-day returns, 14-day refunds, no fees).

1. Order Processing Timeline

Because we strive to ship clothing orders as quickly as possible, orders typically enter processing immediately after payment is confirmed.
Most orders are prepared for shipment within 0–1 business days, which limits the window available to modify or cancel.

Stage	Description	Cancellation/Change Status
Order Placed	Payment confirmed and order enters queue.	Possible if request received immediately.
Order Processing	Packing, labeling, or preparing for delivery.	Not guaranteed, but we will try.
Order Shipped	Handed over to carrier with tracking number.	Not possible. Follow the Return Policy.

2. Canceling an Order

2.1 When Cancellation Is Allowed

You may request cancellation before the order has been processed. Because our handling time is 0–1 business days, cancellation requests should be made immediately after placing your order.

To Request Cancellation:

Email: support@wegottshirt.com

Please include:

Full name
Order number
Email used at checkout
Reason for cancellation (optional)

If your order has not entered processing, we will cancel it immediately at no cost and issue a full refund.

2.2 When Cancellation Is Not Possible

Once the order has been packed, labeled, or shipped, we cannot cancel it.
Customers may use our 30-Day Return Policy after delivery.
No cancellation or processing fees apply.

3. Changing an Order

3.1 Changes Allowed Before Processing

Before processing begins, customers may request:

Shipping address updates
Size or color changes
Product swaps
Quantity changes
Contact info corrections

No fees apply for any changes.

3.2 Changes Not Possible

We cannot modify orders that have already been processed or shipped.

If changes cannot be made, customers may:

Refuse delivery
Submit a 30-day return request after delivery

4. Incorrect Shipping Information

If a customer provides an incorrect shipping address, the address can only be updated if the order has not entered processing.

If shipped already, rerouting is not possible. If the package is returned to us due to an undeliverable address, we will contact you to choose:

Option	Description	Cost
Reship to Updated Address	Customer provides a corrected address.	No reship fee.
Refund	Full refund issued when package returns to us.	No fee.

5. Out-of-Stock or Fulfillment Issues

If an item becomes unavailable during processing, we will notify you and you may choose:

A replacement item
Store credit
A full refund

No fee is ever charged.

6. How to Submit a Cancel/Change Request

Email: support@wegottshirt.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Please include:

Order number
Full name
Reason for request (optional)

7. Order Already Shipped – What to Do

If your order has shipped and you still wish to cancel or change it:

Allow the package to be delivered
Submit a 30-day return request
Receive a full refund within 14 days after inspection

We do not charge:

Restocking fees
Return fees
Processing fees

8. Consistency with Other Policies

This Cancel/Change Order Policy aligns fully with:

9. Contact Information

WegottShirt – Customer Support
Email: support@wegottshirt.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Website: wegottshirt.com