Return & Refund Policy – Wegottshirt.com

Last Updated: November 2025

At Wegottshirt.com (“Wegottshirt,” “we,” “us,” or “our”), we want every customer to feel confident and satisfied with their purchase. This Return & Refund Policy explains the conditions, timelines, procedures, and obligations for returning items and receiving refunds. It ensures clarity, fairness, and convenience for all customers.

This policy applies to all clothing items available on wegottshirt.com, including t-shirts, tank tops, hoodies, sweatshirts, jackets, and other apparel products.

This Return & Refund Policy aligns with our Shipping Policy, Terms & Conditions, Privacy Policy, Cookie Policy, Cancel/Change Order Policy, Payment Methods Policy, and FAQ Page.

1. Our Commitment to You

Wegottshirt is committed to providing high-quality apparel and exceptional service. If your purchase does not meet expectations, you may return eligible items within the return window at no cost—no fees, no restocking charges, and no hidden deductions.

2. Return Eligibility Window

Returns requested after 30 days may not be accepted.

3. Conditions for Returns

To qualify for a return, items must be:

• Unused and unworn
• Unwashed
• Free from stains, scents, or signs of wear
• In original packaging with all tags intact
• Accompanied by proof of purchase (order number or receipt)

We reserve the right to deny returns that do not meet these conditions.

4. Return Shipping Costs

Wegottshirt charges no return fees:

• No restocking fees
• No processing fees
• No handling fees

If the return is due to defect, damage, wrong item, or quality issue: We cover return shipping.

If the return is due to size, change of mind, or personal preference: The customer may be responsible for return shipping unless otherwise stated.

Refunds are never reduced by any fees.

5. Refund Timeline

Your bank may take an additional 3–5 business days to finalize the posting.

6. Items Eligible for Return

Most apparel items are eligible, including:

• T-shirts
• Tank tops
• Hoodies
• Sweatshirts
• Long-sleeve shirts
• Jackets
• Lightweight clothing

7. Items NOT Eligible for Return

Items not eligible include:

• Worn or washed items
• Items damaged by the customer
• Items missing original tags or packaging
• Final-sale or clearance items (if labeled as such)
• Items returned after 30 days

Non-eligible items may be returned to you at your expense.

8. How to Start a Return

To start your return, email us at support@wegottshirt.com with:

• Your full name
• Order number
• Reason for return
• Photo or video proof for damaged/defective/incorrect items

You will receive:

• Return instructions
• Return address
• A prepaid label (if applicable)
• Any additional steps required

9. Inspection & Approval Process

Once returned, your item will be inspected within:

• 1–2 business days for standard returns
• 24 hours for defective or incorrect items

You will receive an email confirming approval or rejection.

10. Refund Method

Refunds are issued to the original payment method only.

We do not offer refunds to alternate payment accounts or names. Store credit is available only upon customer request.

11. Exchanges

We do not offer direct exchanges due to inventory turnover.

To exchange:

1. Return the original item
2. Receive your refund
3. Place a new order

For defective, damaged, or incorrect items, replacements may be available at no cost.

12. Damaged, Defective, or Incorrect Items

Notify us within 7 days of delivery for:

• Damaged items
• Defective items
• Incorrect size due to manufacturing error
• Wrong item received
• Misprints or flaws

Send:

• Photos of the item
• Photos of the packaging
• Your order number

These cases receive priority handling and free return shipping.

13. Missing or Lost Packages

If tracking shows “delivered” but you cannot locate your package:

• Check around your property or mailbox
• Ask neighbors or building management
• Verify your shipping address
• Wait 24 hours for carrier correction
• Contact the carrier
• Contact us for assistance

14. Return Processing Timeline

15. No-Fee Guarantee

Wegottshirt guarantees:

• No restocking fees
• No processing fees
• No return penalties
• No refund deductions

Shipping fees are refundable in cases of defects, damage, incorrect items, or quality issues.

16. Customer Responsibilities

Customers must:

• Return items in original condition
• Use proper packaging
• Send items to the correct return address
• Keep shipping receipts
• Provide accurate information

17. Updates to This Return & Refund Policy

Wegottshirt may update this policy as needed due to business improvements, product changes, or legal requirements. Updates take effect immediately upon posting.

18. Contact Us

Email: support@wegottshirt.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We are here to assist you with fast, helpful, and professional support.